Refund policy

Return and Refund Policy

Last updated: June 15, 2026

At Caleb Charm, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Return Window

We accept return requests within 30 days after the date your order is delivered.

Return Eligibility

To be eligible for a return, the item must be:

- In the same condition that you received it;
- Unused, unworn, unwashed, and undamaged;
- With tags, if applicable;
- In its original packaging;
- Accompanied by the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

To start a return, please contact us at:

Email: support@calebcharm.shop
Phone: 916-747-6934

Please include your order number, the item you want to return, and the reason for the return. If your return is approved, we will provide return instructions.

Return Address

Approved returns should be sent to:

Caleb Charm
460 Frederick Street
Sacramento, California 95814
United States

Return Shipping Costs

For defective, damaged, or incorrect items, Caleb Charm will cover the return shipping cost.

For returns due to customer preference, including ordering the wrong item, changing your mind, or no longer wanting the item, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support@calebcharm.shop with your order number and photos of the issue. We will review the case and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

- Gift cards;
- Final sale items;
- Custom or personalized products;
- Items that have been used, damaged, washed, altered, or are not in their original condition.

Exchanges

The fastest way to exchange an item is to return the original item first. Once the return is approved, you may place a new order for the replacement item.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@calebcharm.shop.

Questions

For questions about returns or refunds, contact us at:

Caleb Charm
Email: support@calebcharm.shop
Phone: 916-747-6934